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Frequently Asked Questions
- Calling Card Benefits
- Prepaid calling cards sales are skyrocketing. Using
prepaid calling cards wisely can help you control your phone bills.
Prepaid calling cards are also very convenient. For consumers who
do not want to switch their long distance carriers, stand-alone prepaid
calling cards are the answer. You receive mobility (calling from
any phone including cellular), independence from local carrier
and anonymity. Prepaid calling cards are also extremely
popular with college students, truck drivers, travelers, and
international visitors. Often you can find the absolute LOWEST
rate to a particular international country by using prepaid calling cards
rather than direct dial 1+ service or 1010 dial. We invite you to search
our prepaid calling cards rates and purchase your prepaid calling cards
online.
- Why Calling Cards Online?
- Buying calling cards online is very convenient and it has a
lot of advantages:
- Wide range of the prepaid calling cards in one place
- Easy to compare calling rates and select the best phone calling card for you
- Instantly get the PIN at any time and any place where you have an
access to the Internet (go through verification to eliminate any
delays)
- How do these prepaid calling cards work?
- You simply pay for the calling time in advance and reduce
the pre-paid balance as you make calls. To make a call you dial Toll Free
Access Number, enter your "PIN" number, and dial the phone number you
wish to call.
- PIN-Free Access! How does it work?
- No PIN to remember! You make a call without entering PIN.
When you sign up, you register your phone number with us. It can be your
cell phone, work phone or home phone. Your phone number becomes your
permanent Personal Identification Number (PIN). When you dial from
registered phone, the telecom switches automatically recognize your
number. You never have to enter a hard-to-remember PIN!
- Can I call from different phone?
- To place a call from any not registered phone number just
dial access number, enter your PIN (for "Jupiter" card enter your
10 digits registered phone number and your 4 digits password assigned by
you during sign up), and dial destination number.
- Permanent PIN
- Permanent PIN is the PIN with No Expiration date. When you
used up your prepaid phone calling card or the balance is low you can add funds to your
PIN at any time.
- How do I refill Permanent PIN?
- To refill your Permanent PIN find a proper phone calling card
("Jupiter", or "Express New"), select amount you wish to add and
press the button "Buy or Refill", or alternatively login into "My
Account" -> "My Permanent PIN(s)" -> select phone calling card and amount
you wish to add and press the button "Refill".
Every time you
purchase or refill a phone calling card with Permanent PIN you add funds to your
existing PIN.
- How can I register?
- If you are a first time buyer, after you'll select a pre-paid phone
card, you'll be prompted to enter your information and your account will
be created. Or you can register now
- How many accounts can I create?
- The best way to keep Purchase Report definite is to have
just a single account in our system.
You can create another account
but not with the same e-mail address!
Advantages of having just single account:
- It is easy to remember your Login information
- Due to account purchase volume you will be receiving discounts
periodically
- Your credit amount will be applied to a single Savings Account to
get a complimentary card sooner
- You will be verified just once as a new user
- How can I change my Registration Information?
- Go to "My Account", then to "My Profile". You can change any
information including e-mail address. Before you change an e-mail
address make sure that new e-mail hasn't been entered in our system
earlier.
- What if I forgot my password?
- Go to "My Account" -> Forgot
password. Enter e-mail address you registered with, and you will
receive your password to specified e-mail.
- Why must we verify an order?
- Verifying your order is our way of ensuring consumer
protection against credit card fraud. Our highly-trained customer
service representatives inspect and verify all new orders to guarantee
your online security.
- Verification Benefits
- Verified customers are provided with:
- Higher daily and monthly volume purchases;
- Card PIN(s) and Calling Instructions instantly to the screen;
- Access to Purchase Report including PIN(s) and other special
reports and features on the site.
- How do I find a best prepaid calling card for me?
- A card with a lowest calling rate is not always the best one! Read
the description for each card (Details).
-For a short term use the
cards with the lowest rates are recommended (usually they have weekly
maintenance fee). For a long term use we suggest the cards with NO or
Low maintenance fee.
-Check a cell phone rates if you are going to
call to a cell phone number. To find a cell phone rates select a
"Country-CELL".
-Pay attention if a calling card has Local and Toll
Free Access Numbers. Rates usually are higher when you use Toll Free
Access Number. See calling card's details to find Local Access Number in
specific area.
-If you are a first time buyer, try to make your first
purchase during Customer Service business hours. Call Customer Service
for assistance if you have any questions or problems.
- What if I call few different countries?
- You can use the same phone calling card for any domestic or international
destinations. After you select desired destination you'll see the cards
ranked by the best long distance rate. For several destinations check the rates for
each destination and buy an appropriate card.
A card with the best
international rate to one country can still have low international rates to other countries.
- Can I purchase a card to call to USA from overseas?
- TravelGlobe is the best phone calling card for calling from foreign
countries to the United States as well as from one foreign country to
another. Please see details for this phone calling card here.
- For how long is my card valid?
- The expiration dates on our prepaid calling cards vary from 3 months
since activation (first call) to unlimited (Permanent PIN). Please view
card's details for the information regarding specific card.
- Can I save money while I'm buying a pre-paid phone calling card?
- Depending on your Invoice Total Amount ($15 and more) you
get a credit 4-7% to your Savings Account. You can use earned credit to
purchase pre-paid calling cards. Minimum purchase is $10. See details at Savings Account.
- How can I earn more savings?
- Keep buying calling cards on our web-site. You can include
several calling cards within one invoice, so you receive higher percent on
your credit.
- How can I use & check my savings?
- To see your savings go to My Account.
When you will accumulate $10.00+ you'll be able to purchase a prepaid phone calling card
for appropriate amount.
- How can I use a Coupon?
- Enter e-mail address that you use to sign in into your
account and an appropriate discount will be applied to your order.
- How can I buy a phone calling card?
- The best way to start shopping is to use our "From" -- "To"
feature if you know what country you want to call. Upon selection you
will see the list of the phone calling cards that you can use to call this
direction.
Please see section "Selecting a Card" for references how
to choose a best calling card for you.
When you selected a calling card(s) you
wish to buy "click" button "Buy" and follow the instructions.
- How can I pay?
- There is absolutely safe and certified way to pay online: by
Credit/Debit Card.
Credit card payment system:
-This way is
convenient, reliable, and absolutely safe. Payment transaction is
proceeded by leading e-commerce Payment Transaction Company: VeriSign -
Credit Cards Processing Center. Our site does not have access to your
credit card number and your private information. Your credit card's data
is transferred to VeriSign directly using security protocol for Internet
payments - SSL, so the information remains confidential. Site receives
confirmation from VeriSign that your payment transaction is
completed.
- Credit cards accepted
- Visa, Master Card and Discover card.
- My credit/debit card payment failed
- In case you payment didn't go through, please do following
steps:
- Check if your credit card is Visa, Master Card or Discover card.
- Check your Card number, Expiration Date and Card Security Code
(CSC).
- Check your Credit Card billing address and Zip code.
- If you still have a problem, call Customer Service for assistance.
- What is the CSC code?
- The Card Security Code (CSC) is a 3- or 4-digit number
printed on the back side of the credit card (typically in the signature
field after your account number or last four digits of your account
number).
- Is it secure to purchase online?
- Yes. Your credit/debit card data is transferred using
certified security protocol (SSL). All registration information remains
confidential. For security reason we don't store your credit card
information. If you are concerned about security use credit card with
low limit.
- Are there any extra charges?
- There are no any extra or hidden charges for a prepaid phone calling card.
See details for a phone calling card(s) you want to buy.
- How do I get my PIN?
- All verified users receive PIN(s) and all instructions
instantly on the screen and a copy to email box.
First time buyers
may receive request letter for Verification and may be asked to contact
Customer Service. Please call Customer Service to speed up the
PIN-receiving process.
- Lost my PIN and Instructions
- Go to "Home" -> "My Account" -> "Purchase Report".
Click on your invoice number for details. If you are still having
trouble, please contact Customer Service.
- Where can I find Instructions for a phone calling card?
- All verified users receive PIN(s) and all instructions
instantly to the screen and a copy to email address. To find PIN(s)
later on, go to "Home" -> "My Account" -> "Purchase Report". Click
on your invoice number for details.
- Where can I find an Access Number(s)?
- Read instructions that you got with a PIN(s).
- Local Access Number(s)
- If a card you purchased has the Local Access Number(s), see
card's details to find a Local Access Number in specific area.
- Where I can find my Purchase Report?
- If you're verified customer, go to "Home" -> "My Account"
-> "Purchase Report".
- Can I get my calling history?
- Please call Card's Customer Service you purchased to get
calling history. Please have your PIN ready. You can find Card's
Customer Service numbers in the PIN letter.
- Savings Report
- To see your Savings Report login into your account. Go to
"Home" -> "My Account" -> "Savings Account".
- How do I place a call
- To place a call you dial the Free Access Number, enter your
"PIN" number, then you'll be prompted to enter the phone number you want
to call. For more details see instructions for your phone calling card(s).
- Access Number(s)
- Read instructions that you got with a PIN(s) for a phone
card(s) you purchased to find an Access Number(s). If a card you
purchased has the Local Access Number(s), see card's details to find a
Local Access Number in specific area.
- Can I call from a cell phone?
- Yes. You can call from a cell phone and from any touch-tone
phone.
- Calling to a cell phone
- Check the cell phone rates if you are going to call to cell
phone destination. For most countries a cell phone rate is higher than a
land line rate. To find cell phone rates select a "Country-CELL".
If you cannot find cell phone rate call Customer Service for assistance.
- Calling from a payphone
- If you place a call from a payphone surcharges will apply.
See card's details for exact amount for specific card.
- Calling from Alaska/Hawaii/Dominican Republic/US
Virgin Islands/Canada
- Please select an appropriate option from a scroll bar
"From-Country", and see details for a phone calling card to find an Access
Number you need.
- Connectivity & Connection quality
- Please call Card's Customer Service you purchased. Please
have your PIN ready. You can find Card's Customer Service numbers in the
PIN letter.
- Are there any extra charges for a phonecard?
- There are no any extra or hidden charges for our phonecards.
See details for a phonecard(s) you want to buy.
- Maintenance fee
- This is the fee to maintain services for some cards. You can
request Call History records from Card's Customer Service: Calling
Dates, From-To, Durations, Charges. The maintenance fee will be taken
from your card every one or two weeks/months (depends from the card)
since you made a first call and as long as there are still minutes
available on your card or until the end of validation period, which ever
comes first.
- Rounding
- Rounding is the way your last call minute will be rounded
up.
Samples:
-Your call time is 16 minutes and 50 seconds:
if
rounding is 1 min, your call time will be rounded up to 17 minutes
if
rounding is 3 min, your call time will be rounded up to 18
minutes
- Taxes
- Taxes may apply for some calling cards. See card's details for
information about specific card.
- Payphone charges
- If you place a call from a payphone surcharges will apply.
See card's details for exact amount for specific card.
- How can I check the minutes/balance on my calling card?
- You'll be informed how many minutes you have after a
destination number will be entered. With some calling cards you'll be notified
about your balance after a PIN will be entered.
- How many minutes on my card?
- Our calling cards are dollars/cents based. The minutes' amount
depends on destination you call, because different countries have
different rates.
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